Goerge Winston ....

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Autumn Woods
Summer Solstice
In Your Mind

Why IT and Users hate each other

"This reveals one of IT peoples' worst behavioral traits. They assume that because users don't understand IT, they must be stupid. It's a fatal flaw because generally, IT people are very smart. It's harder to major in computer science than marketing. But some math majors aren't interested in IT. They get their MBA's instead. They're smart. And it really frustrates them that they can't be smart about IT."

A very very interesting article. Read on here.